Book
De-escalate : how to calm an angry person in 90 seconds or less / Douglas E. Noll, JD, MA.
Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society.
Record details
- ISBN: 9781582706559
- ISBN: 1582706557
- Physical Description: xxvii, 228 pages : illustrations ; 22 cm
- Edition: First Atria Paperback/Beyond Words paperback edition.
- Publisher: New York, NY : Atria paperback, 2017.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (pages 221-223). |
Search for related items by subject
| Subject: | Anger. Interpersonal relations. Interpersonal communication. Conflict management. |
Available copies
- 2 of 2 copies available at BC Interlibrary Connect. (Show)
- 0 of 0 copies available at Lillooet Area Library Association.
- 0 of 0 copies available at Lillooet Branch.
Holds
- 0 current holds with 2 total copies.
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